Client Stories
Testimonials and project accounts from nonprofits and associations we have supported across Australia.
What clients say
Our volunteer roster had been a spreadsheet nightmare for three years. Laurel Field mapped every handover point between committees and gave us a single intake form the whole board could follow. We still argue about catering sometimes — but not about who owns what task.
— Helen Marsh, Operations Manager, Coastal Landcare Network
Margaret sat through our March committee meeting without taking over the room — which mattered, because our directors are wary of outside consultants. The governance review was blunt about our delegation gaps but practical about fixes we could adopt at the next AGM.
— David Okafor, Board Chair, Queensland Allied Health Professionals Association
The facilitation day for our strategic plan actually finished on time, which never happens. James kept us on the parking-lot list without making anyone feel shut down. My only gripe is we needed another half-day to finish the priority matrix — but they flagged that risk upfront.
— Priya Nair, Executive Director, Sunshine Coast Community Arts Inc.
Project account: Regional mentoring charity
Challenge: A statewide mentoring charity had doubled volunteer mentors in eighteen months but still used the intake process designed for forty people. Coordinators spent evenings chasing WWCC renewals by text message.
Engagement: Volunteer program design over three weeks — coordinator interviews, shadowing an intake evening, and drafting role descriptions tied to actual shift lengths.
Outcome: A 12-page volunteer handbook, digital intake form, and a monthly renewal calendar synced to the insurer’s requirements. Coordinator admin time dropped enough that one part-time role could focus on mentor support instead of paperwork.
Timeline: Kick-off in April, handbook adopted by June intake.
Project account: Incorporated sporting association
Challenge: After a governance dispute, the board needed an independent view of who approved expenditure above $5,000.
Engagement: Governance review comparing constitution clauses to twelve months of committee minutes.
Outcome: A one-page delegation schedule the treasurer and president both signed. No further disputed payments in the following season.