Refund Policy

Overview

Laurel Field Consulting Pty Ltd provides professional consulting services to nonprofits and associations. This policy explains refunds, cancellations, rescheduling, and deposits. It applies to all engagements unless a signed engagement letter states otherwise.

Deposits

A 40% deposit is invoiced when you sign an engagement letter. The deposit reserves consultant time and covers initial scoping and document review preparation.

Deposits are non-refundable once work has commenced, including scheduling interviews, reviewing documents, or attending on-site sessions.

If you cancel before work commences (before document access is provided and no interviews are scheduled), the deposit may be refunded minus a $250 administration fee.

Cancellation by client

More than fourteen days before scheduled start: deposit may be applied to a rescheduled engagement within six months, or refunded minus the administration fee if no reschedule is requested.

Within fourteen days of start: deposit is forfeited. Any additional fees invoiced for work already performed remain payable.

After work has started: fees for completed phases are non-refundable. Partial refunds for undelivered phases may be considered in writing on a case-by-case basis.

Cancellation by Laurel Field

If we must cancel due to illness, emergency, or conflict of interest discovered after signing, you receive a full refund of any fees paid for undelivered work within fourteen business days, or we will offer a substitute consultant where appropriate.

Rescheduling

Board facilitation sessions and on-site visits may be rescheduled once without penalty if we receive at least seven days’ notice. Rescheduling with less than seven days’ notice incurs a $350 fee to cover lost calendar capacity.

A second reschedule request is treated as cancellation of the original date and subject to the cancellation terms above.

No-shows

If your organisation fails to provide agreed access (interviewees, documents, or meeting rooms) without notice, we may invoice for scheduled time at the hourly rate in your engagement letter.

Facilitation and session-specific terms

Half-day and full-day facilitation fees are due in full if cancellation occurs within seven days of the session date. Materials prepared specifically for your session are non-refundable once delivered.

Non-refundable items

The following are never refundable:

• Completed reports, templates, or handbooks already delivered.
• Travel expenses already incurred or non-cancellable bookings.
• Third-party costs paid on your behalf.

Refund process

Approved refunds are paid by the same method as the original payment (bank transfer) within fourteen business days. GST refunds are issued in accordance with Australian Tax Office requirements.

Disputes

Contact info@content-laurelfield.click or call +61 7 0000 6300 to discuss any billing concern. We aim to resolve disputes in good faith within ten business days.

Contact

Laurel Field Consulting Pty Ltd
Office 7, 28 Test Avenue, Gold Coast QLD 00000
Email: info@content-laurelfield.click
Phone: +61 7 0000 6300

Last updated: August 2025